Thank you for choosing our products. We want every customer to have a satisfying shopping experience. If you are not satisfied with the item you received, you may request a return or refund in accordance with the policy below. Please read these terms carefully before making a purchase.

  1. Return Period

Customers may submit a return request within 14 days of receiving the item.

To initiate a return, please first contact us using the contact details provided on our website and include your order number, purchase details, and the reason for the return. Items sent back without prior confirmation may not be identified or processed in a timely manner.

  1. Return Conditions

To ensure your return request is processed smoothly, the returned item must meet the following conditions:

The item remains unused;
The packaging, accessories, and related attachments remain intact (where applicable);
The item shows no signs of man-made damage, disassembly, or contamination, and remains in a condition suitable for resale;
Valid order information or proof of purchase is provided.

If the item received is damaged during transit, incorrect, missing parts, or does not match the order description, please contact us promptly with relevant photos and order information; we will assist in resolving the issue based on the specific circumstances.

  1. Return Request Process

To request a return, please follow these steps:

Contact our customer service team to submit a return request;
Provide the order number, item details, and reason for the return;
Wait for our return confirmation and instructions;
Ship the item back to the designated return address;
We will process the refund request after receiving and inspecting the returned item.

Please do not ship the item back without first obtaining return confirmation, as this may prevent the return from being processed correctly.

  1. Return Address

Please ship all approved returns to the following address:

Return Address:

Please verify the return address details before shipping and retain your shipping receipt. We may not be held liable for lost packages resulting from shipment to an incorrect address or failure to follow the return process.

  1. Return Shipping Costs
    If a customer requests a return for personal reasons—such as a change of mind, an incorrect purchase, or no longer needing the item—the return shipping costs are generally borne by the customer. If the product has quality issues, is damaged during transit, or is incorrect, we will provide an appropriate solution based on the specific circumstances once the issue is confirmed.

We recommend that customers use a shipping method with tracking capabilities when returning items so that the shipment status can be monitored.

  1. Refund Processing

Once we receive the returned item, we will complete the inspection within 3 business days.

If the return meets the refund criteria, we will issue the refund using the customer’s original payment method.

The time it takes for the refund to appear in your account may vary depending on the processing procedures of the bank, credit card issuer, or payment service provider; this typically takes 3–7 business days.

The refund amount will be determined based on the actual return details; certain delivery fees or return shipping costs (if applicable) may not be included in the refund.

  1. Situations Ineligible for a Refund

Refunds may not be available in the following situations:

The return request is submitted after the specified return period;
The product has been used, damaged, or rendered unfit for resale;
The product is missing its original packaging, accessories, or attachments;
The product was damaged due to improper handling or storage by the customer;
The product was returned without prior confirmation.

  1. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

If the order has not yet entered the processing or shipping stage, we will do our best to assist with the cancellation and refund;
If the order has already entered the shipping process, you will need to apply for a refund following the standard return procedure.

  1. Contact Us

If you have any questions regarding refunds, returns, orders, or after-sales service, please contact us via the customer service email or contact channels listed on our website.

We will process your request promptly and continuously improve our customer service to provide you with a worry-free and convenient shopping experience.