Thank you for visiting and purchasing from our store. We are committed to providing safe, reliable, and efficient delivery services. The following shipping terms apply to all customers purchasing through this website, covering both domestic and international delivery services.

  1. Delivery Scope

We currently offer both domestic and international delivery services; the specific delivery scope is determined by the available options displayed at checkout.

Domestic Delivery:
We provide delivery services to customers within the local country/region, selecting the appropriate logistics method based on the delivery address.

International Delivery:
We provide delivery services to eligible overseas countries and regions, including Europe, North America, and other international markets. Due to varying logistics conditions, some remote areas may require additional delivery time or may not be eligible for delivery.

  1. Order Processing Time

Order processing begins once payment has been confirmed.

Order processing time: 1–2 business days
Estimated domestic delivery time: 3–7 business days
Estimated international delivery time: 5–12 business days

During the processing period, we handle order verification, item preparation, packaging, and logistics arrangements. Once the order has shipped, customers can track the shipment status using the provided tracking information.

Processing times may be adjusted during holidays, promotional events, or periods of high order volume.

  1. Logistics Partners

To ensure safe and timely delivery, we select appropriate logistics partners based on the destination country/region, shipping route, and specific order details.

Our logistics partners include, but are not limited to:

International delivery partners:

DHL;
FedEx;
UPS;
DPD;
GLS.

Domestic delivery partners:

Local courier services;
Regional logistics companies;
Specialized transport service providers.

The specific carrier is selected based on the order destination, packaging requirements, and actual shipping conditions.

  1. Shipping Costs

Shipping costs are automatically calculated and displayed at checkout based on the delivery address, shipping method, and order details.

If a free shipping promotion is offered, the specific terms and conditions published on the website will apply.

Additional shipping fees may apply for remote areas, special delivery addresses, or specific shipping requirements. We will inform customers of any additional costs prior to order confirmation.

5. Shipment Tracking

Once an order has been shipped, if the logistics provider offers tracking services, we will send tracking information to the customer via email or the order page.

Customers can use the tracking number to check the shipment status. Please note that if there is a delay in tracking updates, the latest status in the logistics provider’s system shall prevail.

  1. International Shipping Information

International orders may be affected by the following factors:

Customs clearance procedures in different countries and regions;
Local customs inspections;
Adjustments to international shipping routes;
Holidays or peak logistics periods;
Weather conditions and other force majeure events.

Customers must ensure that the provided delivery information—including name, address, postal code, and contact number—is accurate and complete to avoid delivery delays caused by incorrect details.

Any import taxes, duties, or other local fees associated with the order will be handled in accordance with the regulations of the destination country or region.

  1. Package Receipt and Inspection

Upon receiving the package, please promptly inspect the condition of the outer packaging and the items inside.

If you encounter any of the following issues:

Severe damage to the outer packaging;
Discrepancy in the quantity of items;
Damage to items caused during transit;
Receipt of incorrect items;

Please contact us as soon as possible after receipt, providing your order number, photos of the items, and relevant supporting information so that we can assist you.

  1. Handling Failed Deliveries

Delivery failures resulting from the following reasons:

Incorrect delivery address provided by the customer;
Invalid contact information;
Multiple failed delivery attempts (no one available to sign for the package);
Customer refusal to accept the package;

…may result in the package being returned or additional delivery charges being incurred. We will discuss the next steps with the customer based on the specific circumstances.

  1. Force Majeure

In the event of delivery delays caused by natural disasters, severe weather, traffic restrictions, logistics system failures, government policy changes, or other uncontrollable factors, we will actively assist customers in checking the shipment status but cannot guarantee the complete avoidance of such situations.

  1. Contact Us

If you have any questions regarding order delivery, shipping times, tracking, or other shipping-related matters, please contact us using the customer service details listed on our website.

We are committed to continuously optimizing our delivery processes to provide a safer, more convenient, and reliable shopping and delivery experience for customers both domestically and internationally.